Frequently asked questions
Orders, payments, delivery and returns at V2 Mall.
Orders and payments
Which payment methods do you accept?
Credit and debit cards, and Pay on Delivery (cash or UPI at the door) on orders up to ₹10,000.
Are the products original?
Yes. Every product is sourced directly from the brand or its authorised distributor, the same stock as in our malls.
Can I cancel my order?
Yes, from My orders in your account, until it has been shipped.
Sizes and fit
How do I find my size?
Every clothing and footwear page has a Size chart next to the sizes. If you're between sizes, go one up.
Are shoe sizes UK or US?
All footwear is sold in UK sizes, as is standard in India.